# ServiceNow Customer Service Management with Now Assist


- Source: https://zarifautomates.com/tools/servicenow-customer-service-management-with-now-assist
- Category: enterprise
- Website: https://www.servicenow.com/products/customer-service-management.html
- Rating: 4.4/5 (1 ratings)

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## Pros

- Now Assist grounded in your knowledge base
- Tight coupling with ITSM and HRSD
- Unmatched for B2B and field service workflows

## Cons

- Not a true contact center replacement
- Voice requires partner integration